The movement sweeping the Business Process Outsourcing (BPO) world is called Robotic Process Automation (RPA). This movement involves software agents (or robots), which are programmed to perform repeatable, rules-based tasks in business processes. These software agents range from simple, manual workarounds — developed often with the help of desktop tools, such as spreadsheets and unstructured databases — to complex software that may run on a virtual machine. Dynamic, trigger-based process, using existing workflow tools in the organization may also benefit from RPA.
Despite these obvious gains in productivity, multiple questions concerning the adoption of RPA abound, mainly around RPA’s far ranging impact — from the current ecosystem of providers, buyers and platform solutions providers, to how contracts will look in a post-RPA world. And these questions (from all industry segments) continue to build. Adding to the mounting skepticism are differing viewpoints from industry watchers, urging a cautious approach to adoption.
At NTT DATA Services, we have been able to help organizations improve business outcomes through increased accuracy, cut processing time, and increase productivity with our RPA solution. Called Automated Full-Time Equivalent (AFTE), the solution is comprised of more than 50 vertical-specific and vertical-agnostic tools to automate repetitive, high-volume and rules-based tasks, reducing or completely eliminating human effort. The primary automation principle, which helps our clients succeed, is how our solution uses a single platform, built upon an enterprise model. NTT DATA AFTEs are designed to work at scale, and deploy using existing data center technologies and infrastructures.
Read our point of view on RPA, Combining Human Direction with Technology to Improve Process Performance to understand how AFTEs work to:
- Lower costs with little upfront investment
- Free up employees to do higher-value work
- Increase speed and scalability
- Improve accuracy
- Automate documentation and tracking for audit purposes
- Work around the clock
Organizations wishing to take automation a step further will also appreciate this preview of the AFTE Command Center, which monitors the performance of the AFTEs in real-time to ensure quality. And NTT DATA’s AFTE solution is the winner of the Outsourcing Institute’s 2014 Best Thought Leadership award for BPO innovation.
About the white paper
To remain profitable in today’s competitive environment, you need to run leaner operations and adjust quickly to changing market conditions. Companies that allocate significant resources to non-core business tasks and lack the flexibility of responding to changing customer, vendor, supplier and partner needs can find themselves at a distinct disadvantage. The key question is: Can you improve the way you run your business without losing the focus on increasing your market share and customer base?
NTT DATA Services partners with you to help improve the efficiency of your non-core processes — so you can focus on your core business competencies with the flexibility you need to thrive in the toughest environments. We deliver continuous value addition, innovation and automation that improve business outcomes with industry-specific platforms. With our focused, automated solutions you can reduce rework and improve straight-through processes, and improve productivity.