Join us at Gartner Symposium/ITxpo, the world's most important gathering of CIOs and senior IT executives. NTT DATA is proud to once again be a Premier Sponsor in partnership with the NTT Group and our sister companies. This event attracts more than 8,500 IT leaders, including 3,000 CIOs and 200+ Gartner analysts. Stop by booth #337 to meet our team of industry experts and learn about our solutions for improving the Customer Experience, leveraging Intelligent Automation and optimizing IT.
Register with NTT DATA’s priority code SPSYM90 to save $450 on the standard rate.
Session Details: SPS68, 10:15 am, Wed., Oct. 4, 2017
Customer/Employee Experience and the CIO … it IS our problem
For too long now, companies have thought of customer experience as a marketing or sales issue. At the conference, NTT DATA’s Brad Rucker will explain why customer friction is actually IT’s responsibility and how you can address it. Participants in this session will explore how to look at customer friction, how to measure it, how to assign KPI’s to it, and, most importantly, how to reduce customer friction understanding and quantifying customer friction, you can transform your organization into a customer-centric enterprise.