Customer Experience Consulting

Develop a personalized omnichannel customer experience across all touch points

Branchen/ Gesundheitswesen und Biowissenschaften/ Kassenleistungen/ Digitale Verbraucherplattform im Gesundheitswesen /Customer Experience Consulting

Streamline Your Customer Engagement Strategy

Health plans need to know their customers and understand their expectations and habits. But too many traditional customer experience methodologies lack continuity. Pinpointing the place where customers are on their journey and mapping an end-to-end experience helps enable a seamless experience. Our industry-focused services guide you in developing a personalized omnichannel customer experience across all touch points.

A robust UX strategy and long-term vision are key to achieving business objectives and brand positioning. Our User Experience and Customer Journey Mapping services include a proven UX design process to deliver faster, more compelling results, as we help your organization better understand how to enhance the customer experience through unique co-creation techniques that involve and connect the business, users and engineering. We also help you build a user experience framework to support your goals, ensuring your members are delighted.

Take a walk in your consumers’ shoes and get a full view of their customer journey.

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Gartner named us a Leader in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. — January 2018

Key Benefits

Our CX services helps to identify customer experience challenges and gives you clear insight into improvements.

Offering Details

Create an improved, end-to-end experience for your customers and positive impact to your business by identifying customer activities, pain points, emotions and needs. Discover innovation opportunities and create a framework for prioritizing

investments based on customer and employee impact. Move from a siloed perspective to a holistic understanding of customers and employees by starting with persona discovery and customer journey mapping. Our services include CX strategy

and clarity workshops, current state analysis, empathy mapping, future state vision, friction assessments, Voice of Customer assessments, user experience and creative design, and prototype creation. Let’s start the conversation today.

Get to Know Your Customer

True business transformation requires a departure from rigid “waterfall” methodologies and a renewed focus on the business process and empathy to the user.

Enter Design Thinking – an intensely end-user focused, highly collaborative, iterative process for rapidly producing solutions that effectively address complex problems.

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